Hi, how can I help you?
Shipping & Delivery
Refund & Exchage
Warrant
What is our delivery range?
Currently only supports the entire United States (Excludes Alaska, American Samoa, Guam, Hawaii, the Northern Mariana Islands, Puerto Rico, the Armed Forces of the Americas, the Armed Forces of Europe, and the Armed Forces of the Pacific regions)
How can I track the status of my order?
A confirmation of your order, which contains a shipment tracking number, will be emailed to you the day the product ships. Follow the status of your shipment at FedEx.com, UPS.com or from our " TRACK YOUR ORDER " section.
More details about shipping please click SHIIPING POLICY
After I submit my order, how soon will I receive the product?
For items in stock, the total delivery time is typically 4-10 business days after ordering (including 1-3 days for processing and 3-7 days for shipping).
Can I change my shipping address after ordering?
Yes, immediately contact our Customer Happiness Team at cs@primyhome.com if you need to change your shipping address. While we can’t guarantee changes after the order has been shipped, we will do our best to accommodate your request.
How much does Primyhome shipping cost?
Primyhome offers free shipping to all deliverable U.S. states — no minimum purchase required.
What is your return policy?
We offer a 100% money-back guarantee. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.
How can I make a refund?
Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at cs@primyhome.com for your general question.
Do I need to pay for return shipping?
No, we will cover the cost of any eligible return. If you paid for return shipping in advance, please contact us once we’ve received the goods, and we will reimburse you accordingly.
When can I expect to receive my refund?
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Does Primyhome offer a warranty?
Yes! We offer a 3-year limited warranty on all of our products.
Are there any costs associated with the warranty?
No. If your claim is approved, repairs and parts are provided free of charge. However, please note that the customer is typically responsible for any initial shipping costs to return the item, which may be reimbursed at our discretion based on the situation.
What does the 3-year warranty cover?
Our 3-year warranty covers any defects in materials or workmanship under normal household use. This includes issues like frame breakage, spring failure, or manufacturing flaws.
Coverage includes:
✔ Structural components (frames, mechanisms, springs)
✔ Built-in upholstery & padding (sofa cushions, chair seats/backs)
✔ Functional parts (office chair casters, gas lifts, armrests, etc.)
What is not covered by the warranty?
1. Damage caused by any non-standard office activities
2. Discoloration of materials caused by stains, soiling, inks, or dyes
3. Surface color changes or bruises caused by light/sunlight exposure, heat exposure, or aging
4. Failure resulting from normal wear and tear
5. Textile pilling
6. Natural wood grain variations
7. Damage caused by writing instruments or sharp objects
8. Damage caused by loading furniture above its weight capacity
9. Items exposed to non-office environments (e.g. warehouse or outdoor exposure)
Is this warranty transferable if I sell the item?
No, this warranty is non-transferable and is only valid for the original purchaser who bought the product from Primyhome or an authorized retailer.
Any questions?
Contact our Customer Happiness Team, and we will gladly help you make the right choice.
cs@primyhome.com